5 Common HR Questions in 2025

Running a business already comes with a long to-do list. You're navigating breaks, casual contracts, complaints, and conflict. Get one thing wrong, and the consequences can be costly. Here are some of the common questions we get asked by our clients.

Common HR Question 1: Do I Have to Give My Employees Breaks?

Yes! Rest breaks help your team stay productive and reduce the risk of burnout or injury and legally, you must pay for rest breaks (short ones), and while meal breaks can be unpaid, they still must be provided. If agreeing on break times proves tricky, you must offer them at regular intervals where practicable. Can’t do that? You might be able to compensate instead — but it needs to be a last resort. If you're in this boat, get advice before ditching the break time.

Common HR Question 2: Is That Worker Really a Casual Employee?

A casual employee has no set hours, no regular pattern, and no ongoing expectation of work. They can turn down shifts, and legally, their contract must say they are casual. This isn't the same as only working once a week for instance. Sometimes they’re still entitled to public holiday pay, annual leave or sick leave. That's were employers often get caught out.

Common HR Question 3: Contractor or Employee — What’s the Difference?

The difference isn’t just about titles, its about how the arrangement is in reality. To put it simply: An employee works for you. A contractor works for themselves.

Even if the agreement says they're an independent contractor, if they are not genuinely in business for themselves you could end up in legal hot water.

Common HR Question 4: An Employee Raised a Grievance — Now What?

First, don’t panic. Employment grievances can often be resolved informally. If not, mediation is your next step. Declining to mediate (or a failed mediation) could escalate things to the Employment Relations Authority (ERA), which may legally determine the outcome. Early support and proper process can prevent things from getting that far. Always act in good faith and seek help early.

Common HR Question 5: A Difficult Employee — Can I Just Let Them Go?

Not without following the correct process. Difficult employees might just need feedback, clarity, or coaching. As frustrating as the situation may be, the law requires fairness and proper procedure.

Conclusion: Being a great employer shouldn’t mean becoming an HR expert. If any of these common HR questions have been on your mind or HR keeps you awake at night — we’re here to help.